TECH SUPPORT REP SR

Salary Schedule

Under general supervision, the purpose of the position is to perform district/area learning community based duties associated with providing technical assistance in the installation of software, networks, and personal computers. Employees in this classification function at an operational capacity and perform a variety of duties including troubleshooting, technical support, training functions, as well as web page and mainframe maintenance and design. This position also serves as a technical resource for district departments or schools within their assigned learning community. Performs related work as directed.

EXAMPLES OF ESSENTIAL FUNCTIONS

Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.

Sets up and installs client workstations to network fileservers, the internet, or computer system; installs new computers, monitors, printers, scanners, and peripherals.

Schedules site visits to perform minor maintenance on computers and printers; diagnoses, tracks, and troubleshoots hardware and software problems through diagnostic testing; initiates problem-solving methods where necessary.

Evaluates existing hardware; develops and prepares needs analysis documents for district departmental clients to purchase hardware/software efficiently for administrative technology plans.

Influences the establishment of district standards in hardware/software procurement through meetings with authorized vendors to research and evaluate products; follows current technological trends; appraises for competitive pricing.

Implements any technology related project affecting the client workstations at the district or learning community level.

Installs, upgrades, and configures new software, as well as network and device drivers for new or existing computers; tracks and inventories software.

Provides computer software application training to schools and district level personnel; schedules and holds training classes for e-mail, internet, and other software applications; configures e-mail for staff.

Maintains site-based networks, computer labs, and mainframes; installs and maintains servers.

Conducts computer training classes; creates computer training schedule; creates computer security records, memorandums, and help screens.

Creates and maintains web sites for schools and districts; updates information on web page and other on-line information.

Operates a computer to enter, retrieve, review, or modify data; utilizes word processing, database, and software programs.

Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.

Responsible for timely and accurate information they maintain as part of their job responsibilities.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

MARGINAL FUNCTIONS
While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.

Performs related duties as directed.

MINIMUM TRAINING AND EXPERIENCE
Bachelor’s degree in information technology, computer science, or closely related field; supplemented by minimum five (5) years previous experience and/or training that includes mainframe, network, or web page maintenance and design, or any equivalent combination of related education, training and experience which provides the required knowledge, skills and abilities to perform the essential job functions.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data and/or information. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to apply principles of persuasion and/or influence.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and rapid adjustments.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; may require ability to utilize principles of fractions and/or interpret graphs.

Functional Reasoning: Requires ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

ADA COMPLIANCE

Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances. Working conditions are safe with possible exposure to marked levels of discomfort.

The Orange County School District will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.